All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Update: Please note that due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time.
Domestic Shipping Rates and Estimates
We offer $5 flat rate shipping and free shipping for orders over $75 in domestic shipping.
We offer $15 flat rate shipping and free shipping for orders over $100 in international shipping.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ASARA VISTA is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Please be advised standard delivery for items is 8 to 14 business days. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Certain types of items cannot be returned, like face masks, undergarments, gift cards, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
For further information, see our Returns Policy